3 Portions of the Food Service Industry That Have Been Transformed By Technology


Technology has created groundbreaking innovations in multiple job sectors, and restaurants are no exception. Customers, especially those in younger generations, have become enamored with the convenience it provides. Restaurants are able to provide an overall increase in their services and products. These effects may not be abundantly clear, but they have revolutionized the way eateries are run. Here are three portions of the restaurant industry that technology has transformed.

1. Online Presence

Maintaining a vibrant online presence is essential for modern businesses. Most potential customers find a restaurant through the internet, so it's a vital area to explore. Luckily, technological innovations have changed the ways business owners advertise online. Social media has become an excellent tool for virtual advertisement. Businesses are able to make a clear impression through creating profiles and posting religiously. This gives consumers more options and knowledge regarding potential eating spots. Technology also allows for location-based searches. Those new to the area can find a restaurant with one tap. One simply needs to search “breakfast near me” and there will be numerous results. Another innovation technology offers is mobile apps. Restaurants like First Watch have created apps that make ordering far more efficient. A customer can find the business's current menu and browse through it before arriving. Ordering on the app allows for an instant food retrieval upon arrival. A customer's chance of becoming aggravated due to long waits is lessened. Patrons can even be updated on the restaurant's developments.

2. Delivery

Delivery has developed into one of the most popular methods of food consumption. Customers enjoy being able to eat gourmet food while lounging in pajamas. While this may take away the potential for added orders or higher tips, delivery is able to draw in more patrons. Restaurants have thrived due to advancements in delivery-based technology. Delivery apps offer a method for finding a restaurant and ordering food efficiently. With a few taps on a phone, a patron can find an eatery, place an order and have an estimated time of arrival (ETA) set. Drivers are even able to update their ETA if traffic becomes burdensome. In this case, said driver can use software to find a faster route. If the customer wants to minimize any interaction, it's possible to pay for the order and add a tip online.

3. Production

The production and preparation of food has been substantially affected by technology. One aspect of this is natural and sustainable methodologies. Many modern customers demand proof that a restaurant is healthy and environmentally-friendly. Technology has created a faster and more thorough spread of information about business practices. Therefore, keeping up with these standards has become a priority in the past several years. Mechanisms for lessened waste have been put into effect. Creative ways to package food without hurting the environment are being implemented. Technology is also helping food become generally safer. Food producers are able to use tools that make safety checks more effective. Documentation software creates a space for organized information and logs. This allows inspectors to determine the exact conditions food items are kept in. Other tools being used are sensors, which can regulate the temperatures throughout storage units and ensure that the right one is maintained. These technologies also lessen any ability to lie about food safety. This is sometimes done to increase the amount of products sold, and it can be extremely hazardous. However, without the ability to erase comments or destroy paper, lying about food conditions has become difficult.

Eating out is one of the most popular pass times of the modern consumer. Therefore, any methods of doing so are constantly inspected and updated. So far, technology has made consuming food far more convenient and safe for everyone involved. It allows for thorough communication and vast amounts of efficiency. These developments have shown no sign of slowing soon. One thing is clear - the food service industry will never be the same.


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